Vehicles sold on this site are legal in most states. Since each state has
different state laws and requirement, we do not guarantee all scooters or vehicles sold on our website to be street legal
or registerable. Please check with your local DMV for state specific requirements such as registration, age requirements and
helmet laws prior to any purchase. California residents require C.A.R.B. approval (California Air Resolution Board) to be
legal in the state of California. All sales are final and non-refundable.
How much assembly is required?
Most vehicles are 85% - 95% assembled. We recommend
a certified technician assist you with your assembly. However, assemblies are generally quick and easy and can be performed
by the average consumer. No mechanical assemblies required. Where can I obtain replacement parts if needed? We stock parts
for every item we sell in our warehouse, not all parts guaranteed to be in stock. Part can also be ordered directly from
manufacture at any time. Part(s) under warranty must be addressed with our customer service Agents. Please see Q9 PowerSports’s
warranty policy for more details. 608-239-4582
What method of payment do we accept?
Visa
Master Card
Discover
American Express
PayPal
Money Order
Bank
Wire
Personal Check
Cash
Why do we require your billing address if you pay with credit card?
In order to protect our customers and guard against credit
card fraud, we only ship credit card orders to the billing address on your credit card. If you must have your order shipped
to any other address other than the billing address on your credit card, you may submit your payment by money order / cashier's
check or bank wire only.
What state must pay sales tax?
Wisconsin residents are charged 5.5% sales tax.
Is
Q9PowerSports.com website secure?
What kind of security is used? When you are placing an order on the Internet, security is a number one priority.
All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is
received through the Internet, trusted authorized employees will process your payment, and make sure that your information
is handled with the highest level of security.
If I place an order today, how long will delivery take?
All orders are processed and shipped within 1-2
business days from your date of purchase. Transit times takes approximately 7 to 12 business days for delivery depending on
how far your delivery address is from our warehouses. We do not ship on Saturdays, Sundays or Holidays. Any orders placed
on Saturday or Sunday will be processed the next business day. During holiday seasons, process period may extend, but not
limited to 3-5 business days. Transit time during holiday seasons may extend, but not limited to 10-14 business days.
Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii. However, additional freight charges may apply.
Please call our friendly sales staff to obtain your freight costs prior to purchase.
Will I receive
a confirmation once my order ships?
We require 1-2 business days to process your order before we obtain your tracking number. Simply call our toll free
number and we will provide you, your tracking number, please note, if shipping to a residential address, the freight company
will call to set up a delivery.
What do I do if my order is lost or damaged?
Unfortunately, lost packages and minor shipping damages may
occur at times. We strongly encourage all customers to inspect packages prior to signing for them, at delivery. If damage
is found, it needs to be documented on the delivery slip from the freight company.
1. Inspect your whole vehicle before signing the delivery
receipt. In case of any damages present, you must note the damages on the delivery receipt and have the driver sign in acknowledgement.
Failing to do so will void the damage claim.
2. All noted damages must be reported to Q9PowerSports.com via e-mail within 3 days of delivery,
no exceptions.
3.
Please save original packing material from purchase by the shipping company. Please take pictures of the damaged item(s) include
a brief description of damage along with your order name and shipping address and send to (Q9Service@gmail.com) within 3 days
of delivery.
4.
We will file shipping damage claim and the merchandise will be inspected by a representative from the shipping company.
How can I register my vehicle / do I get a title?
If you wish to register your vehicle, please request your Manufacture's Statement
of Origin (aka MSO / Certificate of Origin), from our website: Q9PowerSports.com and choose MSO Product registration from
the navigation menu, or simply fill out the product registration form that we sent in the mail and return it to our WI facility.
Manufacture Statement of Origin (MSO) request generally requires 5-7 days to process. Each MSO certificate will be accompanied
by a Bill of Sale and Invoice for registration purposes. Most companies charge a $45 documentation fee to prepare each MSO
certificate, but Q9 PowerSports does this for free. Not all vehicles on our website are street legal or registerable in all
50 states. Each state is different and has different registration requirements. Be sure to check with your local DMV for
registration requirements prior to purchase.
Why do you not ship the MSO along with my vehicle?
Anyone who has access to a motor vehicle and
a copy of the MSO can legally title and register that vehicle under their name. Since all orders are shipped via third party
LTL trucking companies, and unfortunately we have experienced lost shipments in the past, we choose to send your MSO via mail
after you receive your vehicle safely. We have trained title professionals on staff to process your MSO requests as soon
as possible so you can register your vehicle without any delay.
How do I start my Moped Scooter?
AFTER ASSEMBLY AND CHARGING THE BATTERY
Step 1: Place scooter on parking stand (stand is located towards
the rear of scooter next to kick starter).
Step 2: Put key into ignition and turn it to the (on) position. Note: Make sure kill switch is in
the (on) position.
Step
3: Put unleaded gas into scooter (premium gas recommended). Note: Make sure you have the fuel line connected to the
carburetor. It is located on the left side of the bike underneath the seat there is a compartment that exposes the carb and
what you are looking for will be either a brass nub 3/4 of an inch long or a hollow nub. You may not see it, however, you
should be able to feel it if you are standing on the left side of the bike.
Step 4: Kick start scooter 6-7 times to build compression. Note:
Do not pull on throttle or it will flood the carburetor.
Step 5: Now use the electric start (hold in rear left brake lever and press button
on right that looks like lightning bolt). Hold for 3-4 seconds. Note: Do not hold it in any longer than 5 seconds at a time
or you will burn the starter.
Step
6: Repeat sequence 6-7 times.
Step 7: Once started adjust idle speed if needed. Note: To adjust idle lift up seat and in engine
compartment on the top towards the farthest side of the carburetor is a Gold Phillip screw attached onto a spring. Turn clockwise
until it is set to your preference.
How do I get my ATV ready to run?
Step 1) Charge the battery
on a 12 volt 2 amp battery charger then Hook up battery, and assemble the rest of the unit.
Step 2) FOR WHEEL ASSEMBLY (follow assembly
instructions that came with your ATV this is just a brief overview), the wheel goes on first, then the wheel spacer (kind
of pushes up underneath the hub), then flange washer, then the castle nut (finger tight), then tighten the nut down further
until you can insert the cotter pin through the hole in the castle nut and the hole in the axle, Insert cotter pin. *USE
LOCTITE ON EVERY NUT AND BOLT ON YOUR ATV TO ENSURE NO LOSS OF PARTS OR FUNCTIONALITY DURING RIDES. ALWAYS CHECK FOR LOOSE
NUTES AND BOLTS BEFORE RIDING.
Step
3) Make sure the top of the carburetor (Throttle Body Top, it's a round cap that connects the throttle cable to
the carburetor) is screwed down tightly and is secure BEFORE EACH RIDE. If this cap comes off your ATV will rev at full throttle
during a ride and may cause a crash.
Step 4) Do not use remote control for starting the first time, this will cause your ATV to only
be started with the remote and an alarm reset will need to be performed.
Step 5) Put gas in the gas tank. Use high 93 octane gasoline.
Jets in the carb jets are very small and lower grade gasoline will clog them..
Step 6) Make sure the throttle cable is pushed all the
way into the top of the black rubber holder at the very top of the carburetor. AGAIN the top of the carburetor needs to
be screwed down all the way down.
Step 7) turn on gas petcock (located on right side of carburetor, turn clockwise to on-it allows
gas to fill the gas lines and the bottom of the carburetor). Some models- this is not necessary because there is no gas
shutoff valve=petcock.
Step
8) put the key in the off position, then on the remote push lock and then unlock, then push lock and then unlock
a second time.
Step
9) turn key to ON. To start the unit for the first time, you must use the key to start it. In order to use the
remote start, the engine MUST be hot and the fuel lines must be full (will not cold start because you need to choke it anyway,
defeating the purpose of the remote start)
Step 10) Raise the back end of the unit up and put a block under the back end. This is a good
position to have it in as you make adjustments while starting.
Step 11) Fully choke the unit. We have two different models of chokes. One has
the choke on the left handle bar (horizontal movement). The other has a vertical movement choke on the left side of the
carburetor. This carburetor of course is up under the plastic body of the atv. To start the unit, it has to be choked (left
handle bar choke- slider should be all the way to the left (fully choked), other type=Carburetor choke- slider should be
all the way up (fully choked)
Step
12) For some models -Set the left hand brake (pull back on the left handle brake lever) and then push red button
(kill switch) on left handle grip=THIS IS OUR #1 Problem, because if you cannot start it and you continue to give it more
and more gas = Flooding the engine and running too rich which then deposits BLACK carbon deposits on your spark plug making
it very hard to start in the future. For other models -Set the left hand brake (pull back on the left handle brake lever)
and push red switch forward on left handle grip (rocker switch). ON black models-turn the gas shutoff (on right side of
carburetor) on (lever needs to be down).
Step 13) push starter button on left handle bar which is yellow on some models, it is a black button
on other models, which is below the red kill switch.
Step 14) when choke is on and you push the start button it will start up and almost
immediately it will die. Then turn the choke off , then push start button and it will restart immediately and NOW work the
throttle to keep it going while it warms up. (if you leave the choke up while running or idling you will FOUL your spark
plug because you are too rich and the spark plug turns black).
Step 15) after starting, Let it idle for 2-3 minutes.
Step 16) Now you are ready to ride the ATV.
Step 17) Adjust
maximum riding speed - When NOT riding the atv, adjust the maximum speed control with the black long screw that sticks out
of the right handle grip (see picture). When you loosen the screw, it increases the maximum speed, when you screw it in,
it reduces the maximum speed. After adjusting the maximum speed to the desired setting, tighten the nut around the bolt
tightly so that the bolt does not fall out. Also if the bolt is free to vibrate, it will change your maximum speed setting.
Adding Engine oil and changing Brake in Oil?
After 2 hours of operation drain the brake in oil that is in the unit
when it ships and fill with fresh oil. The drain plug is located on the bottom of the engine block nearest the engine dip
stick. The engine oil is added back in through the dip stick opening. Q9’s ATV uses REGULAR Motor oil 10W30, 10w40 or
15w40. Lighter weight oil in colder months and heavier weight oil in the warmer months.
Random fixes:
When I give my machine full throttle it bogs or my machine is cold blooded and hard to start, why?
Try gapping the spark plug to .0030” or
If you haven't already replace the spark plug with something name brand try, Autolite 4194 or NGK C7HSA both work well gaped
at .0027" -.0028". This has solved a multitude of cold natured starting and poor running problems.
Random fixes: My front brake lever is tight, how do I adjust that?
At the hand brake, where the cable goes in there is 2 adjusting
wheels. Also down each cables about 6" - 8" is a coupling that can be used for adjustment to loosen or tighten the
brake cables.
Random fixes: My rear brakes feel soft, how do I bleed the rear Brake system?
First try pumping the foot pedal to gain pressure.
The back brakes bleed the same as a car. Pump the pedal and hold, loosen the bleeder at the caliper to let air out, close
the bleeder, let off the pedal. Add fluid through the cap on the master cylinder. The replacement brake fluid to use is standard
automotive DOT 3 brake fluid.
Random fixes: My chain is very tight and making clicking sounds at the sprockets,
why?
The
manufacturer tightens down the chain tight when they are new because they anticipate the chain stretching out after a couple
of hours or use. If they did not plain on this, the customer would have to tighten the chain after a couple of rides. If
you notice a clicking sound when driving or pushing your machine, it is from the chain and sprockets wearing into each other.
This is totally normal and will go away once the chain and sprockets form fit each other.
How do I
tighten my chain?
To tighten the chain, first loosen the four larger bolts on the axle housing where the swing arm meets and bolts them
together. 2 of the bolts are on the top of the axle housing and 2 bolts are under the axle housing. Second tighten the adjuster
bolts that stick out the bottom backend of the axle housing until you have about ¼ to 1/2 inch play in the chain then
retighten the four bolts on the axle housing. Make sure you tighten them equally so that the sprocket isn’t running
crooked and make sure your sprockets are aligned.
How do I adjust my shocks?
Most of our machines have adjustable
front and rear shocks. A spanner wrench or channel locks are used to adjust the base of the shocks to stiffen up the suspension
to the riders preferance.
My Battery seems like it will not hold a charge or is Bad, why?
First make sure you charge new batteries with a 12 volt 2 amp charger
when you first receive them for 4 to 8 hours. Most of our machines come with a battery maintainer which helps to keep a fresh
batterty charged during storage. If you have a questionable battery, use a multi meter and test the volts on the battery before
starting the machine, then test as you are trying to start the machine, write down the numbers you measured. If you dont have
a multi meter, take the battery to be tested at an auto shop. It is possible for a battery to have a bad cell and still read
12 volts with no load, as if it where a good battery, but a fully charged battery under load if good will not drop below 5.5
volts.
Our machines are equipped with a DC charging system,
to test the charging system, charge the battery up with a battery charger and start the machine. Turn the headlight switch
off, with the engine running at a medium idle speed, disconnect the battery terminals and test them with a multi meter, it
should read 13.5 to 14.5 volts DC. Also please note: when finished riding the machine, you must turn the red run/stop switch
on the left side of the handle bars to the "X" position or it can leave wires in your system active and drain your
battery slowly during storage.
What kind of Gas does this machine use and Do I have to mix gas and Oil?
Use Premium gas in the gas tank (91 octane or higher) Do not mix gas and oil, these
are 4 stroke gas emgines and run on gas just like an automobile.
